We hope you are delighted with your purchase from Kingsgate Books and Prints. However, there may be times when you need to return your product. We will accept returned products within 14 days of order, providing they are in their original packaging, are undamaged and in an as new condition to be re sold. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then we will not be able to offer you a full refund.
Kingsgate Books and Prints does not compensate for any costs incurred in returning items.
Please note: Any goods returned are the responsibility of the sender and we recommend sending them back by a registered or recorded method. Kingsgate Books and Prints cannot accept responsibility for any returned goods lost in transit.
If you are returning an item because of an error by us, we are more than happy to reimburse you the postage costs. Please contact us prior to sending anything back.
We will immediately replace any damaged products provided that we are notified of within 7 days of your receipt of the goods. If we cannot replace the defective item we will offer an alternative or refund you in full. We will also refund your postage cost in returning the product to us if necessary.
Under the distance selling regulations you have a legal right to cancel your order within 7 working days of receipt of the goods. This must be done in writing by emailing us. If an order is cancelled after it has been despatch, it is your responsibility to return the goods to Kingsgate Books and Prints and at your expense.